hbajee's Privacy Policy

1. Introduction and Scope

hbajee (referred to below as "we", "us", or "the platform") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy explains what information is collected when you use hbajee's website, create an account, or use any of our services, what that information is used for, and what steps we take to protect it.

This policy should be read together with our Terms and Conditions. Continuing to use the website means you have accepted the terms set out in this Privacy Policy. You must be at least 21 years old to use hbajee's services.

This policy applies only to the data-processing activities of hbajeevip.cam itself. Third-party websites or services may have their own privacy policies, which operate under their own terms.

2. Information We Collect

hbajee collects two types of information from you: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

We collect information when you carry out any of the following:

• When registering an account: full name, date of birth, mobile number, email address, and password.
• During identity verification (KYC): national ID card or passport details and required documents.
• When making deposits or withdrawals: bKash, Nagad, or Rocket account details — only the parts needed to complete the transaction.
• When contacting support via live chat or email: your messages and communication history.
• When applying for promotional offers or bonuses: the information provided in the application.

2.2 Automatically Collected Information

Some information is collected automatically while you browse the website. This includes:

3. Use of Collected Information

hbajee uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating and managing your account and keeping logins secure.
• Processing deposits, withdrawals, and other financial transactions.
• Providing gaming services, bonuses, and promotional offers.
• Identifying and resolving technical issues on the platform.
• Analysing user experience to improve service quality.

3.2 Identity Verification and Security

• Preventing those under 21 from opening accounts.
• Preventing fraud, money laundering, and other illegal activity.
• Detecting multiple accounts or suspicious transactions.
• Applying OTP and other verification methods to keep accounts secure.

3.3 Customer Support

When you contact our support team via live chat or email, relevant account information is used to answer your questions accurately. Our support service is available seven days a week, twenty-four hours a day, in both Bengali and English.

3.4 Communications and Notifications

• Sending important account notifications and transaction confirmation messages.
• With your consent, informing you about new promotions, bonuses, or service updates.
• Sending security-related alert messages.

4. Sharing Information with Third Parties

hbajee does not sell or rent your personal information. However, limited information may need to be shared with specific third parties in order to operate the service.

4.1 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the information necessary to complete the transaction is sent to the relevant payment processor. This information is used solely for that specific transaction.

4.2 Game Software Providers

Game providers including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe process the minimum session data needed to run games on their platforms. This information is handled under their own privacy policies.

4.3 Technology Service Providers

We work with trusted technology partners for cloud hosting, security monitoring, and analytics services. These partners are required to comply with our security and privacy standards.

4.4 Legal Obligations

If disclosure of information is required by a court order, government investigation, or any other legal requirement, we will follow applicable law. Where possible, we will endeavour to notify you in advance, unless prevented from doing so for legal reasons.

5. Data Security Measures

hbajee gives the highest priority to the security of your information. We use multiple industry-standard layers of security.

5.1 Encryption

All communication on the website is encrypted using SSL (Secure Socket Layer) technology. This means that information passing between your browser and our servers cannot be read by any third party. Passwords and sensitive financial data are stored using industry-standard hashing methods.

5.2 Access Controls

Access to your account information is restricted to authorised staff only, who are bound by strict confidentiality obligations. All internal access is logged and monitored.

5.3 Suspicious Activity Monitoring

Unusual login attempts, large transactions, and suspicious patterns are detected through automated systems and human review. If suspicious activity is identified, access to the account may be restricted pending additional verification.

6. Cookie Policy

Cookies and similar technologies are used on the hbajee website. Cookies are small files stored in your browser that help improve your experience of the service.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, store security tokens, and ensure the basic functioning of the service. The website does not work properly without them, so there is no option to disable them.

6.2 Functional Cookies

These cookies are used to remember your language preference, interface settings, and other personalised choices. Without them, you will need to configure your settings again on each visit.

6.3 Analytical Cookies

Analytical cookies are used to collect information about which pages users spend more time on and where issues arise, in order to improve the quality of the service. This information is processed in aggregate and anonymous form.

6.4 Cookie Management

You can delete cookies or stop accepting new ones by going to your browser settings. However, disabling essential cookies will prevent some important features of the website from working properly.

7. Data Retention and Deletion

hbajee retains your information only for as long as it is necessary or legally required. The following standards apply to specific categories of information:

To request account closure, contact our support team via live chat or email. Once the account is closed, marketing communications will stop, though some information will be retained for a set period due to legal obligations.

8. Your Rights and Controls

hbajee respects your control over your personal information. You have the following rights:

8.1 Right to Know

You may ask what information we hold about you, for what purpose, and with whom it is shared. Such requests can be submitted via live chat or email.

8.2 Right to Correction

If the information stored in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings; for others, you will need assistance from the support team.

8.3 Right to Deletion

You may request deletion of your personal information beyond what is required by legal obligations and ongoing dispute resolution needs. However, transaction records and identity verification information must be retained for a set period for legal reasons.

8.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional messages, notify the support team at any time or use the unsubscribe option at the bottom of any email. Essential notifications related to account security and transactions cannot be stopped.

Detailed information about your responsible gaming rights and options for self-exclusion or setting play limits is available on our Responsible Gaming page.

9. Protection of Minors

hbajee provides services only to persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Date of birth is verified at registration and age is confirmed through identity verification (KYC). If an account holder is found to be under 21, the relevant account and information will be deleted immediately and any transactions will be cancelled.

Parents and guardians play an important role in protecting minors online. If a family member believes a minor is using this platform, please notify our support team immediately.

10. Changes and Updates to the Policy

This Privacy Policy may be updated from time to time due to changes in the service, the use of new technology, or legal requirements. When changes are made, the new version will be published on this page and the "Last Updated" date at the top of the page will change.

For significant changes, registered users will be notified in advance by email or via a platform notification. Continuing to use the service after changes have been made means you accept the new policy.

If you have any questions about this Privacy Policy, please visit our Frequently Asked Questions (FAQ) page or contact the support team directly.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, contact hbajee's privacy team through the following channels:

Your request will be processed as quickly as possible. Additional information may be required to confirm your identity.