21+

hbajee Responsible Gaming

Enjoy entertainment within your own limits. hbajee believes that every player's safety and wellbeing comes before everything else — so we provide all the tools you need to stay informed and protected.

For ages 21 and above
24/7 Support
Safe Environment
Self-Control Features
Our Position

When Gaming Becomes a Burden

Gaming on hbajee is meant for entertainment — not as a solution to financial problems. Casino or betting can never be a guaranteed source of income. We want every player to make decisions based on a realistic assessment of their means and time. Responsible gaming is not just about placing smaller bets — it is about maintaining conscious control over your emotions, money, and time.

hbajee platform requires all players to verify their age and identity at registration in accordance with our Terms and Conditions. No one under 21 may create an account or place bets on this platform. We maintain a strict stance on protecting minors and reserve the right to verify any account where there is reasonable doubt.

Problem gambling is a real risk, but with the right information and timely action it can be managed. You can find detailed information on responsible gaming in our FAQ section. If you feel that your gaming habits are affecting your daily life, use the tools below or contact our support team.

At hbajee we believe that transparency and honesty are the foundation of long-term trust. Under our Privacy Policy, your gaming data is kept secure and any requests related to self-control are processed with the highest priority.

21+

Age Verification Is Mandatory

All casino and betting activities on hbajee are for players aged 21 and above only. When creating an account, you must provide your National ID or passport number as proof of age. Providing a false age may result in account termination and deposited funds may not be refunded.

Keep Yourself Protected

Self-Control Tools

hbajee gives you several effective ways to manage your own gaming habits. These features are completely free and can be used at any time.

Set Deposit Limits

Decide in advance the maximum amount you will deposit per day, week, or month. Once a limit is reduced it takes effect immediately; increasing it requires a waiting period.

Deposit Control

Session Time Limits

Set a limit on how long you play each day or per session. When the time is up, the session stops automatically and a notification is sent.

Time Control

Opt Out of Bonuses

You can choose not to receive any bonus offers. Once this option is enabled, no promotional offers will be added to your account in the future.

Bonus Control

Take a Break

If you feel you need a rest, temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in and making deposits will not be possible.

Take a Break

Self-Exclusion

For a long-term break, self-exclusion can be activated for 6 months to 5 years. During this period the account is completely inactive and cannot be reactivated before the period ends.

Self-Exclusion

Review Gaming History

You can view your complete betting and casino history at any time — including deposits, withdrawals, bet amounts, and results. This helps you understand your own spending patterns.

History Review

To activate or change any of the above tools, go to the "Responsible Gaming" section in your account settings. If you have any trouble using the tools, our 24/7 live chat is available for immediate assistance.

Warning Signs

Signs of Problem Gaming

If you notice any of the following signs in yourself, take them seriously and do not delay in seeking help.

Chasing Losses

Continuously placing larger bets to recover money you have lost can be a sign of a deeper problem.

Spending Beyond Your Budget

You are spending more than your set budget and regularly borrowing money or dipping into savings to keep playing.

Neglecting Family and Work

Gaming is regularly causing you to neglect time with family, responsibilities at work, or your studies.

Playing in Secret

You are developing a tendency to hide from family or close ones how much you play or how often.

Gaming Under Emotional Stress

Be cautious if you are turning to gaming to escape sadness, anger, or anxiety, or if you feel restless when you are not playing.

Repeatedly Failing to Stop

You have tried to cut down or stop gaming but have failed repeatedly — this is a signal that professional help is needed.

Get Help

You Are Not Alone

Acknowledging a problem takes courage. Asking for help is not a weakness — it is the first step back to the right path.

hbajee Live Chat Support

Our support team is available at any hour of the day. Contact us directly via live chat — in Bengali or English — to request self-exclusion, deposit limits, or account closure. Every request is handled confidentially.

Contact by Email

Write directly to our support team. Self-exclusion requests or account review applications can be submitted by email. Replies are usually sent within a few hours. Email address: [email protected]

Family and Close Ones

Talk to a trusted family member or friend. Letting loved ones know and accepting their support is one of the most effective steps toward recovery. Those close to you can help you make decisions and stick to your limits.

Professional Counselling

Consult a mental health specialist or behavioural therapist. Mental health services in Bangladesh are becoming increasingly accessible. A professional counsellor can teach you effective strategies for dealing with a gambling addiction.

Support Groups

Sharing experiences with people who have been through the same situation makes recovery easier. Join a local or online support group where you can talk without judgement.

Educate Yourself

Stay aware of the mathematical reality of gambling — the house always wins in the long run. Understanding RTP and statistics helps you play with realistic expectations and reduces the risk of excessive play.

Our Commitment

hbajee's Responsibility Pledge

hbajee is not just a gaming platform — we believe in creating a responsible environment where the wellbeing of every player is our priority. We commit to the following:

  • No minor (under 21) will be allowed to open an account or play, and no exceptions will be made in identity verification.
  • Self-exclusion requests will be processed with the highest priority, and no bonuses or promotional messages will be sent to self-excluded accounts.
  • Tools for setting gaming limits and taking account breaks will be kept accessible and functional.
  • 24/7 support in Bengali will be provided and every responsible gaming request will be given priority.
  • If unusual betting patterns are detected, we will proactively reach out to the player and review the account if necessary.
  • Gaming will never be presented as a source of income or a solution to financial problems — it is simply a form of entertainment.
Safe Gaming Guidelines

Build Healthy Gaming Habits

The most important rule for safe and responsible gaming is to only play with money you can afford to lose without it affecting your daily life. Never use money set aside for rent, food, or medical expenses on bets.

Before you start playing, set yourself a budget and a time limit, and stick to them. When your budget runs out, stop playing — the chance of winning on a given day does not depend on how long you have played. Every spin or bet is independent of the previous one.

Do not make decisions based on emotion. Avoid playing when you are angry, depressed, or under the influence of substances. After a win, avoid placing large bets out of excessive excitement. Placing more bets to "win back" lost money is one of the most harmful habits.

Take breaks from time to time. Playing for long stretches without a break reduces focus and weakens decision-making. Taking at least a few minutes off every hour, drinking water, going for a short walk, or shifting your attention to something else are good habits.

Remember, bonuses and promotional offers on hbajee are additional benefits — they are subject to specific wagering conditions. Treating a bonus as a guaranteed profit means your expectations will be off. The terms and conditions of every offer we make are clearly stated.

Questions and Answers

Questions About Responsible Gaming

Answers to common questions about responsible gaming are provided below.

Log in to your account and go to the "Responsible Gaming" section from the settings menu. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you want to increase a limit, you must wait 72 hours after making the request — this delay is intentional to prevent impulsive decisions.

No. Enabling self-exclusion only deactivates your account; your balance remains safe. After the self-exclusion period ends and your account is reactivated, you will be able to withdraw those funds. For any questions about self-exclusion, contact us via live chat.

Family members can contact our support email directly. If they submit a request with the necessary information and verifiable proof related to the account, we will review that account. We also encourage seeking advice from a professional mental health counsellor.

No. Creating a new account for the same person during a self-exclusion period is not permitted. We verify identity at registration, and any attempt to open a new account using the same identity is blocked. If a new account is created by mistake, please notify us immediately via live chat.

No, not under any circumstances. There are no exceptions for anyone under 21 at hbajee. If false information is provided during age verification, the account will be permanently closed. Protecting minors is one of our highest priorities.

Use parental control software on your device. Both Android and iOS have built-in parental controls that can block specific websites. Make a habit of not saving passwords in your browser and always logging out. It is also important to make your children aware of the harmful aspects of gambling in age-appropriate language.

Related Pages

About Us

Learn about hbajee — our mission, values, and commitment to players.

Terms & Conditions

Read the full terms and conditions for using the platform and detailed guidelines regarding your account.

Privacy Policy

Learn in detail how your personal information is stored and kept secure.

FAQ

Find answers to common questions about accounts, payments, bonuses, and security all in one place.